Privacy

• Your answers in the questionnaire: your name, date of birth, address, email, an optional mobile number, your relationship status, your children and other family, the kinds of assets you own, who inherits, your executors and guardians, any gifts, and your funeral and personal wishes.
• The extra details Complete Will customers give us about trusts, businesses, overseas assets, blended families and people left out.
• The will we prepare for you, and a photo or scan of the signed copy if you upload one.
• Update requests you send from your vault.
• The email addresses of the people you nominate to receive your digital legacy plan.
• Where you came from: the page you landed on, the site that referred you, and any ad or partner codes in the link. This is saved in your browser and stored with your order.

Payment is handled by Stripe on Stripe's own pages. We never see your card number. Stripe tells us that you paid, how much, and which subscription is yours.

While you're filling in the questionnaire, your answers are saved in your own browser so you can come back to them. They only reach us when you check out.

The plan is encrypted on your device before it is sent to us. We store only the encrypted data and the encrypted keys, and we hold one of the two codes needed to open it after a death. We cannot read your plan, reset your passphrase or recover it without your recovery key.

We never ask for seed phrases, private keys or passwords, anywhere on the site. If something you type in the questionnaire looks like a wallet recovery phrase, we block it.

• To prepare and check your will, and to email it to you.
• To contact you about your order, including one reminder if your Complete Will details are still outstanding.
• To run the Willies Plan: storing your will, preparing updates you ask for, and keeping your legacy plan.
• To release your will and legacy plan to the people you nominated, only after we have sighted a death certificate and confirmed the executor's identity.
• To see which ads and partners bring people here, so we can spend sensibly.

We don't sell your information, and we don't use your answers for anything unrelated to your will.

• Our team, to check and prepare your will and to help you with your order.
• Stripe, which processes payments and yearly plan renewals.
• The email service that delivers your confirmations, sign-in links and reminders.
• The cloud providers that host the site and database.
• Google and Meta, which receive page-view and purchase events when our ad measurement is switched on. They don't receive your answers.
• After a verified death, the executors you nominated. They can download your will documents and open your legacy plan with the code from your printed executor kit.

• Everything travels over HTTPS.
• There are no passwords to leak. You sign in with an emailed link that works once and expires in 20 minutes. Sign-in tokens and sessions are stored only as hashes.
• Your legacy plan is encrypted end to end, as described above.
• The admin area where we prepare wills is password protected and only our team can reach it.

We set one cookie, for 30 days, when you sign in to your vault. Your browser also keeps your questionnaire draft and the link you arrived from. When ad measurement is on, Google and Meta set their own cookies.

We keep your answers, your will and your legacy plan while you have an account with us, so updates work and your executors can be given what you left them. Email us to close your account and delete your answers and documents. We keep records of payments for as long as tax law requires.

Your vault shows your order and documents. To correct an answer, request an update from your vault or email us. To ask what we hold about you, or to have it deleted, email hello@willies.com.au. If you're not happy with how we've handled your information, tell us first, and you can also contact the Office of the Australian Information Commissioner.

If this page changes in a way that matters, we'll email account holders. The date at the top shows when it last changed.