Refunds

Change your mind within 30 days of paying and we'll refund you in full, no questions asked. That covers everything you paid at checkout, including a partner's mirror will.

If we've already sent you your will, the refund means you shouldn't sign it or rely on it.

Every will includes the first 12 months of the Willies Plan. After that it renews at A$49 a year (A$19 a year if you've switched to Keep it safe), unless you've turned off auto-renew. We email you 30 days and 7 days before each renewal.

If your plan renews and you don't want it, ask within 14 days of the charge and we'll refund that renewal in full. We end the plan at the same time. If your plan ends, you keep your will and your vault. Updates and changes to your legacy plan need an active plan.

Email hello@willies.com.au and say you'd like a refund. Send it from the email address you ordered with, or tell us that address if you're writing from another one. You don't need to give a reason. We reply within 2 business days.

We refund the card you paid with, and email you when the refund is on its way. Our payment provider, Stripe, sends it to your bank, and it usually shows in your account within 5 to 10 business days.

When we refund your will, we also cancel any plan renewal that's booked, so you won't be charged for the plan later.

A refund doesn't close your vault by itself. If you'd like your account closed, say so when you ask for your refund, or any time after. We'll then close your vault and delete your answers, your will, any files you uploaded and your digital legacy plan. Download anything you want to keep first: once it's deleted, we can't get it back. We keep a record of the payment and the refund, because the law requires it.

These promises come on top of your rights under the Australian Consumer Law: if our service has a major problem, you can ask for a refund or compensation even after the 30 days.

Email hello@willies.com.au. A person reads every email.